Returns & Refunds
Your satisfaction is our ultimate goal. You can return all articles purchased from the THOMAS SABO Online Shop within 30 days of receipt. Please also note the information contained within the Australian Department of Fair Trading website.
Please send the articles as a registered letter to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you.
Duraflex Group Australia
Attn: Thomas Sabo Ecommerce
Level 1, 328 High Street
Chatswood NSW 2067
+61 (2) 9417 0177
9am - 5pm Monday - Friday
Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. THOMAS SABO is not liable for errors that are the result of customer instructions or specifications.
Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
SPECIAL INSTRUCTION ON ENGRAVED ARTICLES:
You can buy any engravable THOMAS SABO article without an engraving and have it engraved afterwards. Please be advised that subsequent engraving is only possible in a THOMAS SABO shop and not in the returns department of the company.
We will immediately send back to the customer any article that arrives in the returns department with a request for engraving.