FAQ's

Product Information

THOMAS SABO jewellery is predominantly handcrafted and consists mainly of 925 Sterling Silver and is decorated with high quality natural or synthetic stones and materials. All of our jewellery items are free of nickel.

The water resistance levels of our THOMAS SABO Watches range from simple splash-proof watches (3 ATM) to sports watches designed for swimming (10 ATM), depending on the model. The water resistance level of each watch can be found on the case back of the watch.

A water-resistant watch is designed to prevent outside elements such as
water, air and dust from entering the watch movement. Please note: the higher
the specified value (from 1 ATM to 30 ATM), the more resistant your watch will
be against water. A watch with water resistance of up to 5 ATM can be worn in the
shower or bath, but NOT for diving or swimming - this requires at least 10 ATM.

The waterproofness is not a permanent condition. Regular wear of the seals or improper use can impair this function. Therefore, an annual check of
waterproofness is recommended.

You can visit one of our Retail Partner's here if you would like to try on the jewellery first. We advise calling ahead to ask if they have the jewellery you want in
stock first.

Yes! Complimentary engraving is offered on selected products. Visit our engravable jewellery category to view all items that can be engraved. Please note that items that have been engraved cannot be returned.

Yes! If you are not sure what size you need for your piece of jewellery or want to add an engraving to an existing engravable item, you can return your item and have it engraved later at any time free of charge.

We have a range of products that can be worn by children, and you can visit this collection here. Please note, our age recommendation for wearing our designs is 8 years and above.

Size Guides

For all information on how to measure and find your perfect ring size, please view our ring size guide.

For all information on necklace lengths and how to achieve your desired look, please view our necklace size & length guide.

Placing your order

Availability at our online fulfilment centre is indicated by the “ADD TO CART” button. If this button is greyed out, with the words “SOLD OUT”, this item is currently unavailable.

If products are marked as “SOLD OUT”, you have the option to opt in to receive an email notification when we receive stock at our warehouse. Simply click the “NOTIFY ME WHEN AVAILABLE” button and enter your email to be notified when the item is restocked.

If an item is marked as “BACK ORDER”, this means that the item you are looking at is currently out of stock. You still have the option to place your order, however this order will not be dispatched for approximately 14-28 days.

Please note that if you place an order containing a backordered item, your entire order will be held until all items have arrived at our warehouse.

Generally, orders are dispatched within 24 hours from the time of payment. However, please allow additional processing time during sale periods.

Orders that contain items which are marked as a backorder will be dispatched once the stock arrives within 14-28 days, as stated during checkout.

Australian Orders: For orders over $149, FREE express shipping is available. For orders less than $149, the delivery cost is $15AUD.

New Zealand Orders: For orders over $199, FREE shipping is available. For orders less than $199, the delivery cost is $19.

No. All orders sent from our online store come with a gift receipt for return purposes and has all pricing stickers and tags removed.

Delivery

Please refer to our Delivery Page for when to expect your order. Please note delivery estimates may inflate during levels of high volume within the Australia Post system.

Once our warehouse has picked and packed your order, you will receive a tracking number via email.

Please note that your tracking number will appear as “pending” until Australia Post have scanned your parcel in their system. If this occurs, we suggest checking tracking again in a few hours.

When your tracking is marked as “delayed”, this means that there is generally a delay within the Australia Post network, likely due to an influx of parcels. If you parcel is marked as “delayed”, we suggest lodging an enquiry with Australia Post.

We strive to ensure each piece of jewellery is carefully packaged to minimise the risk of damage during transit. In the unfortunate event that your jewellery arrives
damaged, or you are experiencing another issue with your order, please click here to be connected with our friendly customer service team to get the issue rectified as soon as possible.

Returns & Exchanges

Returns and exchanges are accepted up to 30 days after your order has been received. All items must be returned unworn and in their original packaging.

If your purchase isn’t suitable, you can return your order within 30 days of receipt, provided the items are unworn and in original packaging.

All returns and exchanges must be returned with a completed returns slip, which was included in your order, or you can download here.

You can return your order to:

ECOMMERCE RETURNS/EXCHANGES
1/328 High Street,
CHATSWOOD NSW 2067
AUSTRALIA

For your own security, we would like to point out that any item you are returning or
exchanging should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft
during transport. We also advise to keep your postage receipt for tracking until processing is complete.

For more information and terms and conditions, please click here.

All THOMAS SABO jewellery purchased from the THOMAS SABO Online Shop comes with a 12-month warranty from the date of purchase, which covers material defects and production faults. If your item is outside this warranty period, or a proof of purchase document cannot be provided, we may be able to repair your item at a cost.

You are welcome to return your item to our repair centre for assessment:

Duraflex Group Australia
Attn: THOMAS SABO Repairs
Level 1, 328 High Street
Chatswood NSW 2067

info@thomassabo.com.au

Please be sure to include your contact details and proof of purchase – if applicable, in your return parcel to avoid any delays. Assessment takes approximately 2-3 weeks. If there is a cost incurred, we will be in contact prior to commencing the repair.

For your own security, we advise sending defective jewellery via registered mail or as a parcel with a return receipt. We cannot be held liable for damage, loss, or theft during transit. We are unable to assume liability for damage, loss or theft during transport.

Warranty

All THOMAS SABO jewellery purchased from the THOMAS SABO Online Shop comes with a 12-month warranty from the date of purchase, which covers material defects and production faults. This guarantee is issued by Duraflex Group Australia, Level 1, 328 High Street, Chatswood NSW 2067, Australia.

All THOMAS SABO jewellery items purchased from an authorised retailer must be returned to the same dealer with the receipt in order to activate warranty conditions.

Jewellery items deemed to be subject to material defects and/or production faults within the 12-month period will be repaired free of charge. If a repair is not possible or is deemed too expensive, we will exchange the jewellery for another item of equal value free of charge.

The THOMAS SABO international warranty lapses in the event of incorrect use, third-party repairs and careless handling. The warranty does not cover wear-and-tear, wear of parts such as leather straps and satin ribbons, abuse or damage resulting from accidents. To avoid unwanted damage to our jewellery, please click here to view our jewellery information and tips on storing and caring for your THOMAS SABO jewellery.

You can send the defective jewellery back to our Office in Australia by post:

Duraflex Group Australia
Attn: THOMAS SABO Repairs
Level 1, 328 High Street
Chatswood NSW 2067

info@thomassabo.com.au

Please be sure to include proof of purchase and contact details in your warranty return parcel to avoid any delays.

For your own security, we advise sending defective jewellery via registered mail or as a parcel with a return receipt. We cannot be held liable for damage, loss, or theft during transit. We are unable to assume liability for damage, loss or theft during transport.

All THOMAS SABO watches purchased via the THOMAS SABO Online Shop have a 24-month guarantee from the day of purchase which covers material defects and manufacturing defaults. This guarantee is issued by Duraflex Group Australia,
Level 1, 328 High Street, Chatswood NSW 2067, Australia.

Please note that THOMAS SABO watches purchased from an authorised retailer must be returned to the same dealer with the receipt in order to activate warranty conditions.

This guarantee is invalidated in the case of inappropriate usage, non-THOMAS SABO repairs, careless handling, wear, damage caused by normal usage (e.g. scratched glass), abuse or damage (e.g. as the result of an accident). Wearing parts such as straps, bracelets and batteries are not included in this warranty.

To ensure longevity of your timepiece, please click here to view our watch information, including water resistance, cleaning and care information.

You can send the defective jewellery back to our Office in Australia by post:

Duraflex Group Australia
Attn: THOMAS SABO Repairs
Level 1, 328 High Street
Chatswood NSW 2067

info@thomassabo.com.au

Please be sure to include your contact details and proof of purchase – if applicable, in your return parcel to avoid any delays.

For your own security, we advise sending defective jewellery via registered mail or as a parcel with a return receipt. We cannot be held liable for damage, loss, or theft during transit. We are unable to assume liability for damage, loss or theft during transport.

Proof of purchase is used to determine the warranty conditions of a repair. A proof
of purchase document must be presented in order to make any warranty repair claims. If an item is returned for repair without proof of purchase, it will be
treated as a paid repair and a cost will be incurred by our team.

Care Advice Instructions

THOMAS SABO jewellery items are generally made of 925 Sterling Silver. Correct and regular care can assist in prolonging the durability of the jewellery.

To ensure your jewellery remains in the most pristine condition for as long as possible, you should follow a few basic rules:

  • Store your jewellery items separately, in a fabric pouch or a jewellery case.
  • Store your jewellery away from direct sunlight, in a dark, cool and dry place
  • Jewellery items should not be worn while working in the house or garden or during sport, bathing or showering or while sleeping.
  • Perfume and hairspray can harm and negatively influence the brilliance of jewellery and the stones. Furthermore, certain substances (i.e. alcohol or other solvents) can impact and damage the surface of pearls and stones.
  • Perfume, hairspray and other cosmetics should be applied before putting on your jewellery.
  • Imitation pearls should be stored separately from other jewellery, ideally in a fabric pouch or wrapped in a soft cloth, to avoid pearls from being scratched. Pearl coating can be damaged by alcohol or other solvents and therefore must not come in contact with perfume, makeup or hairspray. Please note; imitation pearls must not be exposed to direct sunlight, as the UV radiation in sunlight damages and bleaches the pearls.
  • With time and wear, sterling silver jewellery pieces may lose their original brilliance. To bring back and maintain their shine, as well as avoid tarnishing, you can clean them with a soft and non-abrasive jewellery cloth.

Please note - If jewellery is not stored correctly, this may accelerate the natural process of tarnishing.

Traces of wear (e.g. scratches) are visible on items which have large polished silver/gold surfaces quicker than items which do not have large polished surfaces. These can occur after a short time. External influences, including scratches, are normal signs of wear and tear and are no material faults!

When an item is worn, traces of wear on the surface cannot be avoided. However, please note the below information to avoid additional wear on your jewellery:

  • THOMAS SABO jewellery is generally made from sterling silver and should not be worn during physical activity (e.g. sports, swimming, housework and gardening, etc.)
  • Jewellery should be removed before going to bed and before showering. 
  • We recommend applying perfume, hairspray or other cosmetics before putting on the jewellery as such cosmetic items can dull the shine of jewellery and dull its brilliance.

You can refresh the shine of your jewellery piece by polishing the item with a silver/gold cleaning cloth.

Furthermore, we offer the possibility of a professional reconditioning at our workshop. Please note that in the process of reconditioning silver it is unavoidable that slight abrasion will occur. A result of this is that existing engravings could become weaker.

You can visit your nearest THOMAS SABO Retail Partner Store. Please contact your local retailer for more information here.

Your THOMAS SABO jewellery can be cleaned at home by gently rubbing a jewellery/polishing cloth to remove any dirt/chemicals to make your jewellery look shiny and new again.

Soap, crème and make-up residues can be removed using an ultrasonic cleaning device. The ultrasonic device should not contain aggressive cleaning agents. For best results, use water and a neutral detergent. Please note the below information on how to clean your jewellery using this device.

  • Immerse the jewellery for approx. 10 seconds and then rinse thoroughly under hot water and rub dry using a cloth or a hairdryer.
  • Blackened items of jewellery should not be cleaned using an ultrasonic device or polished with a silver cloth as these may remove the blackening.
  • Items of jewellery with imitations pearls, lapis lazuli, coral, turquoise, mother-of-pearl or hematite are not suitable for cleaning in an ultrasonic device.
  • Only the silver parts of leather, rubber and silk cords should be cleaned using a silver cloth. Leather and silk cords must not be placed in an ultrasonic device.

To ensure a longevity for your THOMAS SABO watch, please observe the following care instructions:

  • Avoid exposing your watch to extreme environmental conditions such as strong sunlight or very high or low temperatures. Extreme temperatures will shorten the life of the battery.
  • Avoid wetness, unless your watch is designed to withstand it.
  • Leather and satin wristbands cannot tolerate wetness and humidity very well. Please make sure this remains dry at all times, as they might otherwise become porous and brittle.
  • Never actuate the push buttons or adjust the crown under water.
  • If water or condensation can be seen inside the glass, have your watch serviced by a professional. Trapped water may impair the function of the watch.
  • Avoid extreme shocks or blows. Your watch is designed to withstand blows within the scope of normal use.
  • Avoid using soaps or other chemicals that might damage your watch. Chemicals, solvents or grease may discolour or damage the casing and wristband.


Dust and dirt can be removed from your watches very easily with a soft, lightly dampened cloth. Do not immerse your watch in water unless it is water-resistant (see information on case back).

We recommend having your watch serviced once a year to ensure a long life without malfunctions. The water resistance of the watch, in particular, might be impaired through impact or non-professional opening of the casing; it should therefore be checked regularly.