Returning engraved items:
According to our general terms and conditions, engraved items cannot be exchanged or returned. This is referred to several times in the ordering process. If you are not sure what size you need for your piece of jewellery, you can also order any item that can be engraved without an engraving and have it engraved later at any time free of charge.
You can buy any THOMAS SABO item that can be engraved without engraving and have it engraved afterwards. Articles that arrive in the returns department with an engraving request are sent back to our customers immediately. Please note that the warranty claim on items that have not been engraved by us but by someone else will no longer apply.
Subsequent change of the engraving:
Please note that due to automated processes, subsequent changes to the engraving are no longer possible once you have completed your order in the online shop.
Tips for storing and caring for THOMAS SABO jewellery
Items of THOMAS SABO jewellery are generally made from Sterling Silver. Correct and regular care can prolong the durability of the jewellery.
To ensure you enjoy your precious and beautiful jewellery for as long as possible, you should follow a few basic rules:
- If possible, rings and other pieces of jewellery should not be worn while working in the house or garden, exercising or bathing (in salt or chlorinated water).
- The jewellery should be taken off before going to bed and prior to showering.
- Perfume and hairspray can remove the sheen and the brilliance of the jewellery. For this reason, it is advisable to use perfume, hairspray and other cosmetics before putting on the jewellery.
- Imitation pearls must not come into contact with perfume, make-up or hairspray. Their coating is damaged by alcohol or other solvents. It should be stored separate from other jewellery, ideally in a fabric pouch or wrapped in a soft cloth. This will prevent your imitation pearls being scratched. Please note: imitation pearl jewellery must not be exposed to sunlight. The UV radiation in sunlight damages and bleaches the pearls.
Soap, crème and make-up residues can be removed using an ultrasound device. The ultrasound device should not contain aggressive cleaning agents. For best results, use water and a neutral detergent.
For standard commercial silver dipping baths, only silver jewellery dipping baths must be used. In other words: no silver cutlery dipping baths and no gold jewellery dipping baths!
Immerse the jewellery for approx. 10 seconds and then rinse thoroughly under hot water and rub dry using a cloth or a hairdryer.
Blackened items of jewellery should not be cleaned using a silver dipping bath or polished with a silver cloth as these may remove the blackening.
Items of jewellery with imitations pearls, lapis lazuli, coral, turquoise, mother-of-pearl or hematite are not suitable for cleaning in a silver dipping bath.
Only the silver parts of leather, rubber and silk cords should be cleaned using a silver cloth. Leather and silk cords must not be placed in a silver dipping bath or cleaned in an ultrasound device.
The water resistance of THOMAS SABO watches depends on the model. The scale ranges from simple splash-proof watches (3 ATM) to sports watches designed for swimming (10 ATM).
A water-resistant watch is designed to prevent outside elements such as water, air and dust from entering the watch movement. The watch’s level of water resistance is expressed in »ATM« (»physical standard atmosphere«), a measure for pressure. Buyers can find information regarding ATM on the back of the casing. Please note: the higher the specified value ( from 1 ATM to 30 ATM ),the more resistant your watch will be against water. A watch with water resistance up to 5 ATM can be worn in the shower or bath, but not for diving or swimming. This requires at least 10 ATM.
The waterproofness is not a permanent condition. Regular wear of the seals or improper use can impair this function.
An annual check of waterproofness is therefore recommended.
Cleaning and care
Please observe the following care instructions to ensure a long life for your watch:
- Please avoid exposing your watch to extreme environmental conditions such as strong sunlight or very high or low temperatures. Extreme temperatures will shorten the life of the battery.
- Avoid wetness unless your watch is designed to withstand it.
- Leather and satin wristbands cannot tolerate wetness and humidity very well. Please make sure this dry at all times, as they might otherwise become porous and brittle.
- Never actuate the push buttons or adjust the crown under water.
- If water or condensate can be seen inside the glass, have your watch serviced by a professional. Trapped water may impair the function of the watch.
- Avoid extreme shocks or blows. Your watch is designed to withstand blows within the scope of normal use.
- Avoid using soaps or other chemicals that might damage your watch. Chemicals, solvents or greases may discolour or damage the casing and wristband.
You can remove dust or dirt from your watch very easily with a soft, lightly-dampened cloth. Please always use pure water only and no cleaning agents. The cleaning cloth should be untreated (no silver cleaning cloth or the like). Do not immerse your watch in water unless it is water-resistant (see information on the case back).
We recommend having the watch serviced once a year to ensure a long life without malfunctions. The water resistance of the watch, in particular, might be impaired through impact or non-professional opening of the casing; it should therefore be checked regularly.
CARE INSTRUCTIONS FOR OUR SUNGLASSES
In order to be able to guarantee a long service life for THOMAS SABO glasses, the following points should be observed:
- Do not place glasses with the glass side on table tops or other surfaces as this will scratch the lenses. It is best to always pack it in the enclosed case.
- Always keep glasses in the handbag etc. in the case to prevent damage to the frame or the lenses.
- Eyeglass lenses can break, scratch or deform the frame if the glasses fall.
- Acetate ends on the temples can discolour when using hairspray, strong perfumes, hair gels, creams etc.
- Nose pads are sensitive and can be discoloured by make-up, creams, etc. Please clean regularly with glasses cleaner and lukewarm water.
- Only use clean glasses cloths or microfiber cloths to clean the glasses frame and lenses. You should avoid strong pressure.
- Other cleaning agents can be aggressive and change the colour of the lenses, acetates or metals.
- Avoid long and intense exposure to heat (e.g. in the sauna, placing it on the dashboard in the car or contact with steam).
- Glasses must not be used as protective goggles for manual work, as they do not meet the requirements for protective goggles.
SIGNS OF WEAR ON POLISHED SILVER/GOLD SURFACES
Please note that signs of wear (e.g. scratches) become visible more quickly on items that have larger polished silver/gold surfaces than on other items. These can occur after a very short time. External influences such as scratches etc. are normal signs of wear and do not represent a material defect!
- When using the piece of jewellery, surface abrasion cannot be avoided (traces of wear).
- THOMAS SABO jewellery is generally made from sterling silver and should not be worn during physical activity (e.g. sports, swimming, housework and gardening, etc.).
- Jewellery should be removed before going to bed and before showering. Perfume or hairspray can dull the shine of jewellery and dull its brilliance.
- We recommend applying perfume, hairspray or other cosmetics before putting on the jewellery.
- The items can be polished with a silver/gold cleaning cloth to freshen up the shine a little.
- Furthermore, there is the possibility of a fee-based professional refurbishment in our workshop.
- Please note that existing engravings can become weaker, since silver is removed with each refurbishment due to the work processes.
Throughout the world diamonds are classified in accordance with the 4C principle (Carat, Cut, Clarity and Colour).
- Carat: The carat weight is the weight of the stone. The size of the stones in our articles varies depending on the model. You can find the carat weight in the product details.
- Cut: THOMAS SABO uses faceted diamonds. Diamonds from the Fine Jewellery Collection are round brilliant cut.
- Clarity: Most diamonds have tiny natural features, known as inclusions. Fewer and smaller inclusions permit light to penetrate the stone more easily. The clarity of our diamonds is SI.
- Colour: Our white diamonds are colour G/H.
The diamonds in our collections have been purchased by THOMAS SABO from legitimate sources not involved in funding conflicts. They are in compliance with the United Nations Resolutions and are subject to the Kimberley Process certification system (System of Warranties).
THOMAS SABO hereby guarantees that these diamonds are conflict-free based on personal knowledge and/or written guarantees provided by the supplier of the diamonds.
Jewellery storage and care tips
- Store your item of jewellery separately in a fabric pouch or a jewellery case.
- Items of jewellery should not be worn while working in the house or garden or during sport, bathing or showering or while sleeping.
- Perfume and hairspray can harm and negatively influence the brilliance of jewellery and the stones. Furthermore, certain substances (i.e. alcohol or other solvents) can impact and damage the surface of pearls and stones.
- Perfume, hairspray and other cosmetics should be applied before putting on your jewellery.
- Clean your diamond jewellery once a month to prevent deposits of grease, soap and cosmetics.
- Use a special detergent or a small amount of mild neutral cleaner added to a bowl of warm water. For the best cleaning results, gently use a small brush or a paintbrush. Also treat the back of the jewellery (including the setting).
- You can also use an ultrasound device if you have one (please note the instructions for your ultrasound device).
- To clean our items of jewellery (also two-tone items of jewellery), you can use standard commercial silver dipping baths or silver cleaning cloths. No silver cutlery dipping baths and no gold jewellery dipping baths must be used. Immerse the jewellery for a maximum of 5 minutes. Then thoroughly rinse the jewellery with warm water and rub it dry with a cloth. Blow dry it if possible.
TRACES OF WEAR ON POLISHED SILVER-/GOLD SURFACES
Please note that traces of wear (e.g. scratches) are quicker visible on items which have larger polished silver-/gold surfaces as on other items. These can already occur after a short time. External influences like scratches etc. are normal signs of wear and tear and are no material faults!
When an item is worn, traces of wear on the surface cannot be avoided. You can refresh the shine of your jewellery piece by polishing the item with a silver-/gold cleaning cloth. Furthermore we offer the possibility of a professional reconditioning at our workshop. Please note that in the process of reconditioning silver it is unavoidable that slight abrasion will occur. A result of this is that existing engravings could become weaker.
INSTRUCTIONS FOR WEAR FOR CHILDREN
It’s great that you would like to give a special gift to a child. Every child is very individual.
To guarantee the best fit, our age recommendation for wearing our designs is 8 years and above. We recommend that children under 3 only wear the jewellery under adult supervision, since small parts could be swallowed.
To ensure that the recipient enjoys the gift for as long as possible, please note that, despite the use of high-quality silver and gold alloys, our jewellery items are not completely resistant to impacts, scratches and other damage that can occur when playing and crawling.
All our jewellery items are, of course, free of nickel.