SERVICE GUIDES

ENGRAVING

Returning engraved items:

According to our general terms and conditions, engraved items cannot be exchanged or returned. This is referred to several times in the ordering process. If you are not sure what size you need for your piece of jewellery, you can also order any item that can be engraved without an engraving and have it engraved later at any time free of charge.

Subsequent engraving:

You can buy any THOMAS SABO item that can be engraved without engraving and have it engraved afterwards. Articles that arrive in the returns department with an engraving request are sent back to our customers immediately. Please note that the warranty claim on items that have not been engraved by us but by someone else will no longer apply.

Subsequent change of the engraving:

Please note that due to automated processes, subsequent changes to the engraving are no longer possible once you have completed your order in the online shop.

JEWELLERY INFORMATION

Tips for storing and caring for THOMAS SABO jewellery

Items of THOMAS SABO jewellery are generally made from Sterling Silver. Correct and regular care can prolong the durability of the jewellery.

To ensure you enjoy your precious and beautiful jewellery for as long as possible, you should follow a few basic rules:

If possible, rings and other pieces of jewellery should not be worn while working in the house or garden, exercising or bathing/showering (in salt or chlorinated water).
The jewellery should be taken off before going to bed.
We recommend avoiding long-term storage of our jewellery in its original box, as our packaging is designed for shipping rather than for storage. Instead, keeping it in a cool, dry place or in a fabric pouch or a jewellery case.
Perfume and hairspray can remove the sheen and the brilliance of the jewellery. For this reason, it is advisable to use perfume, hairspray and other cosmetics before putting on the jewellery. Furthermore, certain substances (i.e. alcohol or other solvents) can impact and damage the surface of pearls and stones.
Imitation pearls must not come into contact with perfume, make-up or hairspray. Their coating is damaged by alcohol or other solvents. It should be stored separate from other jewellery, ideally in a fabric pouch or wrapped in a soft cloth. This will prevent your imitation pearls being scratched. Please note: imitation pearl jewellery must not be exposed to sunlight. The UV radiation in sunlight damages and bleaches the pearls.

THOMAS SABO pieces that feature rose gold and yellow gold, or other compound materials such as; mother of pearl, onyx, coral, turquoise, freshwater/man made pearls or enamel are more sensitive to wear and tear.

Cleaning

To clean slightly tarnished areas, please use a jewellery cleaning cloth.
You can also use a special detergent or a small amount of mild neutral cleaner added to a bowl of warm water. For the best cleaning results, gently use a small brush or a paintbrush. Also treat the back of the jewellery (including the setting).
To clean our items of jewellery (also two-tone items of jewellery), you can use standard commercial silver dipping baths. No silver cutlery dipping baths and no gold jewellery dipping baths must be used. Immerse the jewellery for a maximum of 5 minutes. Then thoroughly rinse the jewellery with warm water and rub it dry with a cloth. Blow dry it if possible.

Soap, crème and make-up residues can be removed using an ultrasonic cleaning device. The ultrasonic device should not contain aggressive cleaning agents. For best results, use water and a neutral detergent.

Immerse the jewellery for approx.10 seconds and then rinse thoroughly under hot water and rub dry using a cloth or a hairdryer.

Blackened items of jewellery should not be cleaned using an ultrasonic device or polished with a silver cloth as these may remove the blackening.

Items of jewellery with imitations pearls, lapis lazuli, coral, turquoise, mother-of-pearl or hematite are not suitable for cleaning in an ultrasonic device.

Only the silver parts of leather, rubber and silk cords should be cleaned using a silver cloth. Leather and silk cords must not be placed in an ultrasonic device.

Size Guide

Ring Size Guide

Necklace Length Guide

WATCHES INFORMATION

Water resistance

The water resistance of THOMAS SABO watches depends on the model. The scale ranges from simple splash-proof watches (3 ATM) to sports watches designed for swimming (10 ATM).

A water-resistant watch is designed to prevent outside elements such as water, air and dust from entering the watch movement. The watch’s level of water resistance is expressed in »ATM« (»physical standard atmosphere«), a measure for pressure. Buyers can find information regarding ATM on the back of the casing. Please note: the higher the specified value ( from 1 ATM to 30 ATM ),the more resistant your watch will be against water. A watch with water resistance up to 5 ATM can be worn in the shower or bath, but not for diving or swimming. This requires at least 10 ATM.

Water resistance 3 ATM (Water splashes, rain)

Water resistance 5 ATM (Bathing, washing, showering)

Water resistance 10 ATM (Swimming, snorkelling)

The waterproofness is not a permanent condition. Regular wear of the seals or improper use can impair this function.
An annual check of waterproofness is therefore recommended.

Cleaning and care

Please observe the following care instructions to ensure a long life for your watch:

Please avoid exposing your watch to extreme environmental conditions such as strong sunlight or very high or low temperatures. Extreme temperatures will shorten the life of the battery.
Avoid wetness unless your watch is designed to withstand it.
Leather and satin wristbands cannot tolerate wetness and humidity very well. Please make sure this dry at all times, as they might otherwise become porous and brittle.
Never actuate the push buttons or adjust the crown under water.
If water or condensate can be seen inside the glass, have your watch serviced by a professional. Trapped water may impair the function of the watch.
Avoid extreme shocks or blows. Your watch is designed to withstand blows within the scope of normal use.
Avoid using soaps or other chemicals that might damage your watch. Chemicals, solvents or greases may discolour or damage the casing and wristband.

You can remove dust or dirt from your watch very easily with a soft, lightly-dampened cloth. Please always use pure water only and no cleaning agents. The cleaning cloth should be untreated (no silver cleaning cloth or the like). Do not immerse your watch in water unless it is water-resistant (see information on the case back).

We recommend having the watch serviced once a year to ensure a long life without malfunctions. The water resistance of the watch, in particular, might be impaired through impact or non-professional opening of the casing; it should therefore be checked regularly.

SIGNS OF WEAR ON POLISHED SILVER/GOLD SURFACES

Please note that signs of wear (e.g. scratches) become visible more quickly on items that have larger polished silver/gold surfaces than on other items. These can occur after a very short time. External influences such as scratches etc. are normal signs of wear and do not represent a material defect!

When using the piece of jewellery, surface abrasion cannot be avoided (traces of wear).
THOMAS SABO jewellery is generally made from sterling silver and should not be worn during physical activity (e.g. sports, swimming, housework and gardening, etc.).
Jewellery should be removed before going to bed and before showering. Perfume or hairspray can dull the shine of jewellery and dull its brilliance.
We recommend applying perfume, hairspray or other cosmetics before putting on the jewellery.
The items can be polished with a silver/gold cleaning cloth to freshen up the shine a little.
Furthermore, there is the possibility of a fee-based professional refurbishment in our workshop.
Please note that existing engravings can become weaker, since silver is removed with each refurbishment due to the work processes.

INSTRUCTIONS FOR WEAR FOR CHILDREN

It’s great that you would like to give a special gift to a child. Every child is very individual.

To guarantee the best fit, our age recommendation for wearing our designs is 8 years and above. We recommend that children under 3 only wear the jewellery under adult supervision, since small parts could be swallowed.

To ensure that the recipient enjoys the gift for as long as possible, please note that, despite the use of high-quality silver and gold alloys, our jewellery items are not completely resistant to impacts, scratches and other damage that can occur when playing and crawling.

All our jewellery items are, of course, free of nickel.

WARNING AGAINST PLAGIARISM

THOMAS SABO stands for lifestyle products of the best quality and innovative design. In order to be able to continue to convince you as a loyal customer with the highest standards, we ask you to observe certain criteria when purchasing our products online. You can only get genuine THOMAS SABO goods in proven quality from the main domain www.thomassabo.com.au Unfortunately, our company is increasingly becoming a victim of dubious internet dealers who offer counterfeit goods on dubious websites. These pages often resemble our official THOMAS SABO website and even include the name in the Internet address to suggest seriousness to users and online buyers. However, they have nothing to do with the main domain www.thomassabo.com.au. Also pay particular attention to the correct choice of language and spelling in the online shops. Extreme price reductions and deviations from the original price of the product also indicate a possible counterfeit sale. As a company, we take an active role in combating these dubious Internet providers and work in a targeted manner with international customs to uncover counterfeits and confiscate them directly. This is for the benefit of our customers, because the counterfeit goods are cheaply produced plagiarisms for which no quality controls are carried out, which can often lead to damage to health.

WARNING FOR HARIBO PRODUCTS

Please note that jewellery pieces from our HARIBO collection are NOT edible. This range is not suitable for children under 3 years, as jewellery / small parts can be swallowed or inhaled. Adult supervision is advisable.