GENERAL
Australian orders: FREE Shipping is available for orders over $149 AUD. For orders less than $149, the delivery cost is $15 AUD. All Australian orders are sent via EXPRESS shipping services.Â
New Zealand orders: FREE Shipping is available for orders over $199 NZD. For orders less than $199 NZD, the delivery cost to New Zealand is $19 NZD. New Zealand deliveries are sent via Standard shipping services.
Deliveries are made by our courier network from Monday to Friday, excluding public holidays. If the driver is unable to deliver to you, they will leave a notification card in your letter box to arrange an alternative delivery or a pickup location (depending on the carrier). As we are sending jewellery items a signature is required for all deliveries.
Orders (other than back orders) are usually dispatched within 24 hours from the time of order payment. However, some delays may occur during sale periods.
If you have not received your order within the time frames outlined above, please contact our customer service team.
* Delivery estimates may be longer during Christmas & promotional periods.
THOMAS SABO REWARD MEMBERS: please note, Cash Rewards earned do not cover shipping costs as this is an external service, not a THOMAS SABO product.Â
TRACKING YOUR ORDER
Once your order has been picked & packed, you will receive a delivery confirmation email with a tracking link. Click on this link to track your order.
Once booked your order will show the status of "Booked for Delivery" until it is collected by our courier. Then the status is updated with each scan of your parcel's location. The status will also show if an "Attempted Delivery" was made & nobody was available to provide a signature.
PARTIAL ORDERS
We do not ship partial orders unless specifically requested to do so. If you have ordered products that will be back ordered (such as some rings where we don't stock all sizes - these are clearly marked on the product pages) we will hold your entire order until the back ordered item is in stock.
Contact our customer service team if you require your order to be split into more than one delivery.
LOST OR DAMAGED GOODS
It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. We are not liable for any costs associated with re-sending an order due to delivery address details being incorrect.
If your order hasn't arrived within the time frames above or if your order is damaged in transit, please contact our customer service team.
SIGNATURE ON DELIVERY
As we are sending jewellery items a signature is required for all deliveries. If you request for your parcel to be left in a safe place by the courier we are not liable for any lost deliveries.
