Service

THOMAS SABO INTERNATIONAL WARRANTY

Your THOMAS SABO jewellery comes with a 1-year warranty covering material defects and production faults from your date of purchase. The prerequisite is that you, as the consumer, have purchased the jewellery at a THOMAS SABO-owned sales outlet or at the THOMAS SABO Online Shop. The Warranty provider is Duraflex Group Australia, Level 1, 328 High Street, Chatswood NSW 2067, Australia.

Please note that THOMAS SABO jewellery purchased from an authorised jeweller can also be returned there providing the items are returned with the receipt. Such items must not be returned directly to Duraflex Group Australia.

We will repair your THOMAS SABO jewellery within this one-year warranty period following the date of purchase free of charge. If a repair is not possible or the repair deemed too expensive, we will exchange the jewellery against jewellery of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as leather straps and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. Please note the special Care instructions for THOMAS SABO jewellery.

This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.

You can send the defective jewellery back to our Office in Australia by post:

Duraflex Group Australia
Attn: Thomas Sabo Customer Service
Level 1, 328 High Street
Chatswood NSW 2067
service@dgau.com.au

For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.

WARRANTY WATCHES THOMAS SABO

THOMAS SABO watches have a 24-month guarantee from the day of purchase covering material defects and manufacturing faults. The prerequisite for this is that you, as the consumer, at the THOMAS SABO Online Shop. This guarantee is issued by Duraflex Group Australia, Level 1, 328 High Street, Chatswood NSW 2067, Australia.

Please note that THOMAS SABO watches purchased from an authorised dealer must be returned to this same authorised dealer along with the completed Guarantee Certificate and must not be sent to THOMAS SABO or to the Duraflex Group directly.

To take advantage of this, please present the International Guarantee Certificate – dated, signed and stamped by a THOMAS SABO Shop or an authorised THOMAS SABO dealer. Please keep this Certificate in a safe place. This guarantee is only valid if batteries approved by THOMAS SABO have been used. Your watch is equipped with a quartz movement.

This guarantee is invalidated in the case of inappropriate usage, non-THOMAS SABO repairs, careless handling, wear, damage caused by normal usage (e.g. scratched glas), abuse or damage (e.g. as the result of an accident). Wearing parts such as straps, bracelets and batteries are not included in this warranty. Please note the special care instructions for THOMAS SABO watches.

This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.

To take advantage of our warranty service, you can return the defective watch to any THOMAS SABO-owned sales outlet within this two-year guarantee period. Please also provide your receipt and the International Guarantee Certificate. You can, of course, also send the defective watch back to our Office in Australia by post.

Duraflex Group Australia
Attn: Thomas Sabo Customer Service
Level 1, 328 High Street
Chatswood NSW 2067
service@dgau.com.au

For your own security, we would like to point out that a defective watch should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.

THOMAS SABO CLICK AND COLLECT

With our new service ‘Click and Collect’ you have the opportunity to shop online and send the packages to one of our THOMAS SABO Shops or our network of Jewellery Stores who stock THOMAS SABO throughout Australia for pick up 3-7 days after your order.

Just choose your products and select ‘Click and Collect’ option at the checkout. In the drop-down you can then select your nearest THOMAS SABO shop or Stockist to collect your order from. You will then go through the normal payment page and purchase. You will be informed once the parcel is ready for collection at your selected collection location.